PunjabiEmail - Frequently Asked Questions (FAQ)

Q 1 : can I use the existing keyboard to use PunjabiEmail?

Q 2 : I have registered for this service. How do i get an email address: myname@punjabiemail.com?

Q 3 : I tried to send mail through PunjabiEmail.com. But themulti-line text box where the mail has to be typed isnot enabled at all. Instead a solid grey box is appearing.How do I type the Punjabi message?

Q 4 : While typing a message, i see only English & not Punjabi.

Q 5 : Can the Punjabi mails sent by using PunjabiEmail be viewed directly using an email client software such as Microsoft Outlook.

Q 6 : Can the Punjabi mails sent by using PunjabiEmail be viewed as it is, on any mail service provider like the Hotmail, Yahoo.

Q 7 : I received a Punjabi Mail. But I am not getting the Punjabi Text in the mail. How do I get?

Q 8 : I received a Punjabi Mail. As the Punjabi Message is not displayed, I tried to select the link 'If the Punjabi Message is not displayed, Click here to open in a new window'. But the link doesn't work.How do I view the Punjabi Mail?

Q 9 : How do i send an email to a user if his email client software doesn't support Java?

Q 10 : I received a Punjabi Mail. Using the link in the mail message,I downloaded the Punjabi Font. But I am not getting proper Punjabiletters in the mail. How should I get?

Q 1 : can I use the existing keyboard to use PunjabiEmail ?

Yes. PunjabiEmail uses normal keyboard to compose Punjabi text.

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Q 2 : I have registered for this service. How do i get an email address: myname@punjabiemail.com?

PunjabiEmail.com will soon provide a free email address with a mailstorage space of 2MB.We will be sending the email id & the password to theregistered users by mail shortly.

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Q 3 : I tried to send mail through PunjabiEmail.com. But themulti-line text box where the mail has to be typed isnot enabled at all. Instead a solid grey box is appearing.How do I type the Punjabi message?

This will happen if your browser doesn't support Java.PunjabiEmail requires a Java-Enabled Browser.If your browser has Java support and even then if you face this problem,then check whether the Java & Javascripts are enabled in thebrowser settings. If disabled, set it enabled and then try PunjabiEmail.
To view the list of browsers supported by PunjabiEmail, Click here.

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Q 4 : While typing a message, i see only English & not Punjabi.

Num Lock key is used to toggle between Punjabi and English mode.
When the keyboard is in Punjabi mode, the characters being typedwill appear in Punjabi Font.
When the keyboard is in English mode, the characters being typedwill appear in English Font.
Use Num Lock key to toggle between Punjabi & English mode.

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Q 5 : Can the mails sent by using PunjabiEmail be viewed directly using an email client software such as Microsoft Outlook.

If your email client software supports the display of the messages in HTML format in the message view window, then the Punjabi mails sent by using PunjabiEmail can be viewed directly in the message window. For example, Punjabi mails sent by using PunjabiEmail can be viewed directly in Microsoft Outlook.
If your email client software doesn't support the display of the messages in HTML format in the message view window, then the mails sent by using PunjabiEmail cannot be viewed directly. In this case, use the link 'If the Punjabi Message is not displayed, Click here to open in a new window'. available at the top of the message. When you select this link, a new window will be opened and the Punjabi message will be displayed.

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Q 6: Can the Punjabi mails sent by using PunjabiEmail be viewed as it is, on any mail service provider like the Hotmail, Yahoo.

Some mail services such as Yahoo displays the messages in HTML format in their message view window. In such services, Punjabi mails sent by using PunjabiEmail can be viewed as it is, in the message window.
Some mail services such as Hotmail displays the messages in text format in their message view window. In such services, Punjabi mails sent by using PunjabiEmail cannot be viewed directly. In this case, use the link 'If the Punjabi Message is not displayed, Click here to open in a new window'. available at the top of the message. When you select this link, a new window will be opened and the Punjabi message will be displayed.

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Q 7 : I received a Punjabi Mail. But I am not getting Punjabi text in the mail. How do I get?

If you are using an email client software to read the mail, refer Q5.
If you are using a web-based email service to read the mail, refer Q6.

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Q 8 : I received a Punjabi Mail. As the Punjabi Message is not displayed, I tried to select the link 'If the Punjabi Message is not displayed, Click here to open in a new window'. But the link doesn't work. How do I view the Punjabi Mail?

This happens with some of the email client packages such as Lotus Notes. In this case, using the 'Save' command in your email client software, save the message as a HTML file in your local system. After saving, open the saved html file using a Java-Enabled browser such as Internet Explorer 5.0. Now, the browser will display the Punjabi mail.

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Q 9 : How do i send an email to a user if his email client software doesn't support Java?

Use the SendMail type as 'Send Message as Text' to send the message.
When this option is used, the message will be sent as text and the mail recipient can use any email client software to receive the message. But the recipient requires the IndoWeb Punjabi font to read the message.
If the Punjabi font is already available in the recipient's system, then the message will appear directly in Punjabi. Otherwise, the user has to download and install the Punjabi font using the link available in the message.

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Q 10 : I received a Punjabi Mail. Using the link in the mail message,I downloaded the Punjabi Font. But I am not getting proper Punjabiletters in the mail. How should I get?

If you are using Outlook Express(IE) 4.0(or above), set the Encodingfrom the View menu (View -> Encoding) to User-Defined. If the Encodingis other than User-Defined, Indian language characters will not appearproperly.

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